Frequently asked questions

JoyHeart is an international dating and matchmaking platform designed to help adults discover meaningful connections with member choice, privacy and respectful behaviour at its centre.

JoyHeart is intended for adults aged 18 and over. You must meet the age requirement and provide accurate information when creating an account.

Choose Join JoyHeart, enter the requested account details and follow the email verification instructions. Use an email address you control and keep your password private.

Add a genuine display name, a thoughtful biography, interests and your relationship intention. Keep information respectful and avoid publishing private contact, financial or identity details.

You can submit profile photographs through the member experience. Submitted photos may be reviewed before they become visible. Use recent photos that represent you and that you have the right to share.

Eligible members can explore profiles and express interest. A mutual like can create a match and make a conversation available. Discovery may depend on account eligibility, profile completion and platform safety settings.

JoyHeart is designed for international connections. The profiles shown to you depend on your preferences, eligibility and the availability of members in the service.

Discovery may not be available until account verification or profile requirements are complete. Check your account notices and profile details. If the issue continues, use the support route available in your signed-in account.

Member discovery is part of the signed-in experience. Do not assume every profile field is private from other eligible members; review visibility settings and avoid sharing sensitive information.

Use the report or block controls available on the member profile or conversation. Include clear details in a report and do not publish another member's private information elsewhere.

Never send money, gift cards, cryptocurrency, passwords or verification codes to someone you have only met online. Be cautious of urgency, requests for secrecy and attempts to move you away from platform safety tools.

You can begin creating an account. Any paid membership price, billing interval and premium benefits will be displayed clearly before a paid purchase is offered.

Sign in and open your account or profile settings. Available editing options depend on the feature currently enabled for your account.

Use the account deletion control if it is available in your signed-in account. Review the account deletion information page first. Some records may need to be retained for safety, fraud prevention or legal obligations.